Did you know WhatsApp and Amazon are CRM ..but what exactly is this CRM let's explore…
What is an ERP and CRM?
An ERP manages the entire business cycle, including customers, while a CRM system is designed to help businesses manage their relationship with the customer. An ERP is a system built to enhance the efficiency of all business processes through automation and the reduction of manual operations.
What are the 3 common types of ERP?
There are three main types of ERP systems that function with different deployment model options. The most common types of ERP systems include cloud ERP, on-premise ERP, and hybrid ERP.
What are the 5 types of CRM?
Lets take a closer look at the 5 types of CRM systems:
- Lead management. A CRM system of this type helps company find potential customers — leads, generate and capture leads, nurture leads and turn them into paying customers — deals.
- Sales management.
- Contact management.
- Marketing CRM.
- Helpdesk and customer support.
ERP example
ERP products like Netsuite, SYSPRO, and Epicor allow users to automate time-consuming daily tasks. Instead of losing time each day completing repetitive needs or running reports from multiple systems, you can focus more of your time on your people and your most pressing business needs.
CRM example
CRM system examples include marketing, sales, customer service, and support. Most CRM platforms involve businesses analysing customer interactions and improving the customer relationship.
